45 days money back guarantee

Our no quibble, 45-day, money back guarantee policy is exactly that – if you don’t like, or you’re unhappy with any item you have bought from neosonictech.com, you can return it to us, up to 45 days after it has been dispatched, for replacement or full product refund.

To return goods first you need to contact us to obtain a Return Authorization Number (RAN). You can request one by emailing info@neosonictech.com or contact us using the online contact form. Please provide your order number when contacting us.

After you have obtained the RAN, please follow the instruction to ship the item back to the specified address. When returning hearing amplifiers, please return with all of the original packaging including the manufacturer’s box, manual and all accessories. We recommend you obtain a tracking number of the shipping when returning any item to us. Please note, we can not proceed the return until we received the item.

You will be notified by email when your returned goods have been received by us.

 

When does the 45 day period start?
The 45 day trial period will start from the day we ship the device, which will be indicated with an email to the user with tracking information once the hearing aid leaves our office

Who will pay for the return shipping cost?
You will be responsible for paying for your own shipping costs for returning your item. We would cover the cost of shipping the item to you, so you are going to get the full amount of money you paid in the order.

Can I return it even if I simply don’t like it?
Yes, this truly is a money back, no quibble guarantee.

Note
The returns policy will not apply if an device has been modified or damaged, if the serial number has been altered, or if repairs have been made without the consent and knowledge of neosonictech.com. In such case, Any returned hearing device(s) are not subject to a) any monetary value based on the discounted amount applied to the original purchase b) all promotional gift(s) must be returned as part of the 45 day trial period for a valid refund.