Terms and Conditions

All customers placing online orders with R&L Brothers LLC via the website, https://neosonictech.com  agree to the Terms and Conditions/Privacy Policy on this page.

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data, or other intangible losses (even if the owners of this site have been advised of the possibility of such damages) resulting from the use or the inability to use the product(s) and/or service(s), or any misuse of the product(s) and/or service(s) in a manner not in accordance with their intended use.

Medical disclaimer

Any information supplied through this website or by any of our employees or agents, whether by telephone, e-mail, letter, fax or other form of communication, is for informational purposes or general guidance and does not constitute medical or other professional advice. Health- related information provided through this website is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician or other healthcare professional. The receipt of any questions or feedback you submit to us does not create a professional relationship and does not create any privacy interests other than those described in our Privacy Policy.

By purchasing a hearing aid(s) on this website, you are agreeing that:

1. Your hearing loss has been medically evaluated and you may be considered a candidate for a hearing instrument. You have sent or will send us a prescription or written statement signed by a licensed physician that states such.  The medical evaluation must have taken place within the 6 months immediately preceding today’s date. OR

2. You are at least 18 years of age or older, and you agree to waive the medical evaluation. The exercise of a waiver is not in your best health interest and you are encouraged to see a physician before purchasing hearing aids. By making a purchase, if you have not completed the medical evaluation option above, you are agreeing to the following statement: "I have been advised by the RL Brothers LLC that the Food and Drug Administration has determined that my best health interest would be served if I had a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. I do not wish a medical evaluation before purchasing a hearing aid."


Most items purchased on this website are eligible to be returned to RL Brothers LLC for a refund and/or credit. Shipping and return shipping are not refundable. Your refund will be for the total order amount less shipping charges (outbound and inbound). Any damage to a returned product or failure to return within the trial period may result in a percentage of your refund being held by R&L Brothers LLC as a restocking charge. See our Return Policy section for more information.

Shipping Limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address adheres with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for lost and/or damaged shipments.

Accuracy of Information

We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. Occasionally a price displayed on the website may have been recorded incorrectly by an inadvertent key stroke or incorrect transfer of data. In these cases, R&L Brothers LLC will not be held to that incorrect pricing information. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of Neosonictech.com Web Site

The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.


We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud.  We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information.  We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected.  We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud.  If any Web Site order is suspected to be fraudulent, we reserve the right but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation.  We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Web Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

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